FAQ

Shopping Online

Yes. We currently have warehouses in Australia, the United Kingdom and the United States servicing Australia and New Zealand, Western Europe and North America respectively. We do ship to countries outside these regions, however the shipping costs are quite varied, so if you live outside these regions, please contact us first so we can provide you with accurate shipping before you order.

Delivery times vary for every part of the world. Shipping within the Australia, United Kingdom and United States should be 2 to 5 days. New Zealand, Europe and Canada may take up to two weeks, and for the rest of the world please allow up to 3 weeks for your order to arrive. You will receive tracking number and updated via email once your order has shipped.

Streetboardz International is not responsible for any import charges, duties or taxes on international sales. These can cause delays which are outside our estimated delivery times. These additional fees are the responsibility of the customer. Please contact your local customs office for further information.

If you reject a parcel due to unexpected customs and import charges, we reserve the right to withhold the cost of shipping your parcel both ways when we complete your refund.

We are not required to provide a refund or exchange for a product if you change your mind.

You can request a refund or exchange if your believe the Product has a major problem. See clause 8 in our Terms and Conditions of Sale for details.

Nevertheless we do understand that the circumstances for which a product was purchased can change unexpectedly. Like purchasing spare parts for a longboard that was subsequently stolen. You may request a refund under such circumstances.

To be eligible your request must first be accepted by us and the product returned within 30 days of your purchase. The Product must also be in its original undamaged and unused condition and it must be returned in its original packaging.

Please contact us on our support page  to request a return authorisation for a refund. You are responsible for any shipping costs. However if you paid using PayPal you may be eligible for a free return – please refer to the following link: https://www.paypal.com/au/webapps/mpp/returns

Yes. All our boards have a 12 month warranty from the date of purchase. For more detailed information about our warranty coverage please refer to our Term and Conditions of sale page.

If you believe you have a warranty issue please contact us by using the support page.

We carefully pick, pack and check each order before shipping and our factory is just as diligent. Nevertheless mistakes can be made. If you believe any item missing from your order please contact us within 48 hours of receiving your order using our support page.

Yes. If you live in our local area you will be given this option at checkout. Once payment is received you can pickup your order from our Sydney warehouse at:

25-29 Winbourne Road
Brookvale, NSW 2100

We will get in touch and arrange an appropriate time.

Maintenance

You should routinely grab the hangers and move them back and forth to check the deck screws and kingpin nuts are tight. Spin the wheels to make sure the bearings are clean and rolling freely. Pull on the leash to make sure the brake levers pivot and release freely.

Look at the face of the pads (the part that rubs against the disk rotor). When new, they have two grooves in them. These are wear indicators that tell you what condition the brake pads are in. When these grooves disappear, it’s time to replace the brake pads.

The brake pads also have spacer washers. As the brake pads wear down you may need to move the washer below the lock nut to the other side so the worn brake pad is closer to the disk rotor.

To remove the brake pad you have to undo the lock nut and loosen the grub screw with the hex wrench (Allen key) provided.

If your wheels are not rotating smoothly or there is excessive noise or rust your bearings may need to be replaced.

The rear wheel bearings and spacer are press fitted in the factory. They can be removed and replaced using a bearing press. Most reputable skateboard stores will have one of these.

We recommend replacing your urethane bushings if they are split or cracked. Warn bushings and pivot cups will make the hanger feel loose. If you have to excessively tighten the kingpin nuts to stiffen your board and more than 2mm of thread is showing, then its probably time to replace your bushings.

If the wheel outer diameter has worn down by more than 6mm we recommend that you replace your wheels.

If you skid your rear wheels they may develop a flat spot — a repetitive thump. Depending on how bad it is you may need to replace your rear wheel or have them re-surfaced on a lathe.

Course aggregate road surfaces can cause the urethane to crack and pit — so avoid rough surfaces. Wheels with excessive signs of damage may also need replacing.

If you feel that your grip tape is not as effective as it used to be and has lost its hold, then its probably time to replace your grip tape.
Its best to repair it before it gets worse. We recommend applying a few small beads of super glue below the areas where it has lifted.

Troubleshooting

Boarder Kontrol Longboards

Yes. All Boarder Kontrol longboards come 100% fully assembled and ready to ride. The only thing you will need to do is adjust the lock nuts on each king-pin to set the truck responsiveness. Turn clockwise to tighten, which will make the truck stiffer and turn anticlockwise to loosen. It really comes down to personal preference and rider style. However, stiffer boards are easier for beginners.

*By contrast, Retro-Fit Kit requires you to modify an existing longboard or build your own. To make up a complete longboard with the Retro-Fit Kit you will need to acquire a deck, front truck and bearings independently. Everything else yo need is provded with the kit.

Light rain and surface water should not harm your Boarder Kontrol longboard. The brakes will still work even if they are slightly damp. However we advise against riding your longboard through heavy rain and deep puddles because the water may wash grit into the wheel bearings, you may be more prone to skidding, and you will be less visible to motorists.

We suggest a limit of 120kgs. Above this weight and the truck bushings will struggle to self center your board.

If you encounter a problem with your board please check our troubleshooting section below as we have videos and instructions on how to fix most common problems. If your problem persists please contact us on the support page and we’ll get back to you ASAP. We will do our best to help you resolve your problem remotely and if needed we will send you any replacement parts immediately. If the problem cannot be resolved remotely and its covered by our warranty we will arrange to repair or replace your board.

Australian Road Rules

No, you don’t have to wear a helmet, except in SA where a bicycle helmet is mandatory. That being said, we think wearing a helmet is a good idea.

Yes, but only on roads without a dividing line or median strip and only where the posted speed limit is 50 kmh or less. Most residential areas where no speed limit is posted, default to being a 50 kmh zone.

You can only ride down a one-way street if its is single lane.

Yes. You can ride in a group, but you must stick to the left side of the road and be no more than 2 abreast.

Yes. However you must keep to the left —unless it is impracticable to do so— and you must give way to pedestrians.

Yes you can ride on bike paths. You must keep to the left and cyclists must give way to you. On a split pedestrian cycleways you must keep on the bike path.

No, and for good reason —its extremely dangerous. You cannot get towed or hang on to a car. You must stay at least 2 meters away any car you are following behind.

No. You can only ride you skateboard in daylight hours.

Yes. Your local council can put up signs prohibiting skateboarding in certain areas.

You must obey these signs.